Zoomiri.com does not offer refunds or exchanges on any custom-printed product, we do not refund orders for buyer’s remorse, unless there is a definable defect, meaning one of the following:
- The product is visibly defective (there are major inconsistencies affecting over 30% of the print or construction of the garment)
- Specs or measurements are not matched within a 20% margin when specified
If one of these two occurs, an exchange of the order would be proposed.
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part is covered at our expense.
Need help?
Contact us at support@zoomiri.com for questions related to returns.